Refund policy

Return & Refund Policy

At Solvatee, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer free returns and refunds within 30 days, subject to the conditions outlined below.

30-Day Return Window

You may request a return within 30 days after receiving your order.

To qualify for a return, the item should be in its original condition, unworn, unused, unwashed, and with any original tags or packaging supplied with the product.

Please take reasonable care when trying on clothing. Items showing signs of wear, washing, alteration, damage caused after delivery, stains, odors, or other conditions that prevent resale may not qualify for a standard return unless the item was defective when received.

Free Returns

Eligible returns under our 30-day return policy are free of charge.

Before sending an item back, please contact our customer support team at support@Solvatee.site. We will review your request and provide the appropriate return instructions.

Please do not send products to our business address without first receiving return instructions from our customer support team. The appropriate return destination may depend on your order and fulfillment location.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@Solvatee.site.

Please provide your order number, a description of the issue, and photographs of the item and packaging where appropriate. This information allows our team to evaluate the issue and provide a suitable solution.

Exchanges

If you need a different size, style, or other variation, please contact our customer support team. Availability of replacement items cannot be guaranteed.

Depending on the circumstances, we may recommend returning the original item and placing a new order for the preferred product.

Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Processing times after a refund has been issued can vary depending on your bank, card issuer, payment provider, and location.

If your approved refund does not appear within a reasonable period after confirmation, please contact your bank or payment provider first. You may also contact us at support@Solvatee.site for assistance.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment. Once an order has been processed or shipped, cancellation might no longer be possible, but you may request a return after delivery in accordance with this policy.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Where mandatory local consumer laws provide additional rights, those rights will continue to apply.